Delivery and Returns

• How much will I be charged for delivery? / How quickly will I get my order?

  This depends on where you live in the US. Delivery times will be confirmed at the checkout. However, please see below for a basic guide:

  Orders up to $124.99
  Express Delivery: $17.50. 2 – 5 days for delivery.

  Orders $125 and over
  FREE Express Delivery. 2 – 5 days for delivery.

• Can I have goods sent to more than one delivery address?

  If you’d like goods to be sent to more than one delivery address you will need to place a separate order for each different address. Please note that each order will incur a delivery charge (unless your order value is over the free delivery threshold).

• What if the products I order don’t fit or I don't like them?

  90 Day No Quibble Money Back Guarantee

  If you’re not 100% satisfied with a product for any reason, you have 90 days to return it to us for free* for an immediate refund (excluding delivery costs).

  *Free returns are only available using our DHL or USPS service. Customers unable to use this service will need to make their own arrangements.

  We recommend you use the DHL (Express) returns service where possible, as this is a faster service and we will be able to process your return sooner. Please use USPS when DHL is not available in your area.

• How do I send goods back to you?

  Returning goods for a refund is easy. A returns slip and step-by-step instructions will be included in your delivery.

  If you have paid for your order via Global-e (this will be referenced on your order confirmation email), you can use our returns portal: https://web.global-e.com/Returns/Portal/oQcg

  Please return the order to the address on the returns paperwork from the portal, not the return address on the parcel itself.

  *Free returns are only available using our DHL or USPS service. Customers unable to use this service will need to make their own arrangements.

  We recommend you use the DHL (Express) returns service where possible, as this is a faster service and we will be able to process your return sooner. Please use USPS only when you are unable to use DHL and be aware that it can take up to 6 weeks for us to receive your return and issue the refund.

  Otherwise you will need to arrange to return the item to us. If you have any queries regarding returns please contact us.

  Unfortunately, we cannot offer exchanges. Please return the goods for a refund and then place a new order for the item you’d prefer.

• I only want to order one small item. Do I still have to pay the full delivery cost?

  Even though some of our products are very small and light our contract with our service provider means we have to pay the same amount for every parcel we send and the delivery charge reflects that.

• My order’s been despatched but I still haven’t received it. What should I do?

  Please contact us.